Information Collection and Use
- Ordering. When purchasing from our websites, users must put in certain personal information including: name, address, email, phone, and credit card information. This information is used for billing and shipping purposes only, and is not otherwise shared.
- Cookies. This site uses "cookies", a small text file stored in the user's cookie directory containing a simple user identifier, called a session ID. This is a common, harmless process that allows basic uses of the site, such as allowing the user's browser to "remember" its shopping cart ID. Our cookies do not contain data beyond this 32-digit session ID.
- Records. For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
We do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.
We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. In addition, the servers on which we store personally identifiable information are kept in a secure environment.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number) that we maintain about them.
If you feel that this site is not following its stated information policy, you may contact us at the below addresss or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.
For questions about this privacy statement, the practices of this site or any dealings with CitiFloral Inc, contact us with the information at the bottom of this page.